Texas customer service speaker Jill Griffin serves as corporate director on numerous boards: public and private, for-profit and not-for-profit. She knows first-hand the importance of keeping customer-focused initiatives on every board’s radar screen.

Since 2002, Jill Griffin has served on the Board of Directors of Luby’s, Inc. (NYSE: LUB), and helped oversee the restaurant chain’s critical turnaround. In four short years, Luby’s returned to profitability, paid off all debt, enhanced shareholder value and restored its storied Brand to prominence by winning back lapsed customers and wooing new ones. (Luby’s employs approximately 7,000 employees across 126+ restaurant locations, primarily in Texas.)

Croatia, Iceland, Slovakia, Scotland, Spain, Great Britain — these are some of the international sites which have sponsored Texas customer service speaker Jill Griffin’s keynotes and seminars. Each of her Loyalty Maker™ presentations is “painfully customized” and loaded with audience-specific how-to’s, wrapped around real-world stories and case studies. Jill Griffin’s in-the-trenches leadership and experience, married with her high energy, fun-loving platform style, make her a real stand-out among international speakers.

Jill Griffin’s Loyalty University delivers “Big Three” know-how tailored three ways: for individual learners, businesses and boards. Her “Campus of Learning” is comprised of three colleges – the College of Customer Loyalty, the College of Customer Win Back, and the College of Search-and-Switch Management – each brimming with practical, proven learning solutions. Using the “Skills Finder” guide, clients pinpoint their learning priorities and,from there, jump-starts Loyalty University custom tailors a recommended training curriculum. “No “on size fits all” solutions on this campus!” says Provost Griffin.

Dell, Microsoft, Ford Motor Company, Subaru, Marriott Hotels, Hewlett Packard, Cendant, IBM, AMD, Wells Fargo, Western Union, Sprint, Toyota are some of the Fortune 500 organizations which have sought Jill Griffin’s loyalty-maker solutions and welcomed her deep inside their conference rooms, call centers and customer sites.

Texas customer speaker Jill Griffin is the recipient of the 2003 Distinguished Alumna Award for the University of South Carolina Moore School of Business (received alongside Larry Kellner, Chairman and CEO of Continental Airlines) from which she holds MBA and Bachelor of Science degrees, Magna Cum Laude. In 2009, Jill was appointed to the USC Moore School of Business Foundation Board of Trustees.

In her early career, Jill Griffin served as senior brand manager for RJR/Nabisco’s largest brand and distinguished herself as one of the youngest brand managers in the corporation’s history. From RJR/Nabisco, Jill Griffin joined AmeriSuites Hotels (in its start-up phase), leading the firm’s Sales and Marketing troops in the nationwide launch of the brand. She founded Griffin Group in 1988 and signed AmeriSuites as her first client.